Question 1
- Strategic planning takes place at the top management level and is called _________.
Answer
organizational resources
management process
corporate-level strategy
identifying opportunities
business evaluation
4 points
Question 2
- Benchmarking is a way companies ______________.
Answer
obtain a company’s history
examine finances
mark materials
demonstrate aggressiveness
share best methods between companies
4 points
Question 3
- A hospitality industry CEMP is divided into seven major functions, one of which is ______________.
Answer
housekeeping
kitchen
guests
vulnerability
buildings
4 points
Question 4
- Some of the important characteristics for good leadership are ________.
Answer
ability to give unquestioned orders
integrity, judgment, and dependability
using ideas from your peers
dependence on others to give you answers
neatness and appearance
4 points
Question 5
- Operational planning, created for up to one year, includes seven steps of ____________.
Answer
goal accomplishment
foreign business
financial expenses
evaluating the environment
organizational management
4 points
Question 6
- Being a hotel manager requires that one ________.
Answer
protect his/her area as a manager
be flexible and indecisive
not worry about losing employees
gives employees authority, selecting only the best
leaves the decision to upper management
4 points
Question 7
- Most planning in larger businesses today is _________.
Answer
informal
not written
due to opportunity
success oriented
formal
4 points
Question 8
- An environmental scanning and forecasting of a business may predict the ____________.
Answer
future revenues
past success
employees’ welfare
owner’s investments
managers’ skills
4 points
Question 9
- The difference between leadership and management is that ________.
Answer
managers coordinate efforts
managers provide a vision
leadership is a formal process
leaders work outside the system
leaders control risks and people
4 points
Question 10
- In the field of technology, a new trend in planning is ______________.
Answer
maintaining accurate information on a business level
the optimal business model
using the computer
using any leftover food within 48 hours
recording all food sale categories
Question 1
- The two main categories of food-and-beverage operations are _________ and _________.
Answer
commercial; industrial
commercial sites; on-site facilities
full-service; quick-service restaurants
chains; franchises
4 points
Question 2
- The main difference between public and private events is:
Answer
public events are by invitation only.
public events take place in a park.
public events are open to anyone while private events are for a select group of people.
private events require payment.
4 points
Question 3
- You visit a restaurant where you find wine lists, varied menus, full service, and celebrity chefs. What type of restaurant is this?
Answer
casual dining
quick service
fine dining
limited service
4 points
Question 4
- When and where did the first Olympic Games take place?
Answer
Athens in 776 BC
Rome in 776 BC
Athens in 1996
Rome in 1996
4 points
Question 5
- What is the name for recreation that takes place on state and federal lands and in city, state, or national parks?
Answer
commercial recreation
public recreation
mega-events
hallmark events
4 points
Question 6
- What are the two main types of recreation?
Answer
public and private
high school and college
commercial and public
natural and commercial
4 points
Question 7
- A type of restaurant that has more than one location with the same name under the same ownership is a _________.
Answer
franchise
chain
specialty restaurant
quick-service restaurant
4 points
Question 8
- According to the text, _________ is the fastest-growing segment of the hospitality industry.
Answer
casual-dining restaurants
fine-dining restaurants
quick-service restaurants
cruise ships
4 points
Question 9
- Jobs in the entertainment industry include _________.
Answer
talent agent, film director, and musician
singer, box-office manager, and tour operator
film producer, film director, and park ranger
film producer, event director, and sports coordinator
4 points
Question 10
- Which are the major categories used to classify leisure activities?
Answer
amateur and professional sports
business and pleasure
sports, recreation, events, and entertainment
commercial and public