Chapter One of Dlugacz (2006) provides foundational discussion to what quality measures actually measure. Chapter two provides several case studies demonstrating the value of quantifying and measuring quality. Pick one of the following:
Case Example: Cardiac Mortality (p. 24). Case Example: Intensive Care Unit (p. 26). Case Example: Falls (p. 30).
Provide a 250- to 300-word analysis of your chosen case. Discuss what precipitated data collection for your case, what data was collected, and how that data applied to change or improve business practices. Is there anything different from what you would do in the face of a similar case?
