Conflicts
In this assignment, you will study the methods used by leaders to resolve different types of conflicts.
Question 1
Using the South University Online Library or the Internet, research about the following:
- Types of conflicts
- Levels of conflicts
- Conflict handling modes
Consider the statement “conflict can be bothgood and bad.” Reflect on this statement and describe a time when youwitnessed or experienced conflict in your personal or professional life.
Based on your research and experience, answer the following questions:
- What are the four basic types of conflict? Describe them.
- Which type of conflict did you witness or experience?
- What are the five levels of conflict? Describe them. What was the level of conflict in your situation?
- Which of the five conflict-handling modes was utilized?
- What are the threeconflict negotiation models? What are the goals and indicators ofsuccess of each? Were any of these models used to resolve the conflictyou witnessed or experienced?
- Do you agree ordisagree that “conflict can be both good and bad”? Give reasons andexplain whether the conflict you witnessed was good or bad.
- Provide an additional example of both good and bad conflict in a healthcare setting.
Question 2
Using the South University Online Library or the Internet, research about the following:
- Thomas-Kilmann conflict mode instrument (TKI)
- Kraybill conflict style inventory (KCSI)
Now, choose one of these conflict style inventories and based on your understanding of the model, complete the following tasks:
- Describe your chosen conflict style inventory.
- Describe how the conflict style inventory was developed.
- Explain the pros and cons of the inventory.
