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A dispute is building in the law office Elyce works for over the issue of client billing. Mr. Haney, a partner in the firm, says everything is fine the way it is with each partner keeping written files on his or her own clients; Ms. Gibbs, another partner at the firm, believes it would be best if all client files were computerized with billable hours entered into office management software. Mr. Haney’s argument is that keeping his own records protects his clients’ confidentiality; Ms. Gibbs feels using office management software will expedite the firm’s billing process and result in increased revenue. The firm has until the end of this fiscal quarter to determine which way to proceed.


  1. Which partner do you agree with? Why?
  2. If you were charged with figuring out a client billing system for this firm, how would you handle the dispute?

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