Memorial Hospital*** Answer each question(label each one) in paragraph form usingfull complete detailed sentences *** Paragraphs consist of 4 to 5sentences**Must include plagiarism report***Graduate level work !!!!!!Original and good quality work required!!!!Must have and introduction and conclusion paragraph and 3 scholarly sources MUST be used!!!!
Read the “Memorial Hospital” case study in Chapter 4 ofyour text. In a three- to four-page paper, respond to the guidedresponse below.
MemorialHospital is a privately owned 600-bed facility. The hospital provides abroad range of health care services, including complete laboratory andX-ray facilities, an emergency room, an intensive care unit, a cardiaccare unit, and a psychiatric ward. Most of these services are providedby several other hospitals in the metropolitan area. Memorial haspurposely avoided getting involved in any specialized fields of medicineor obtaining very specialized diagnostic equipment because it was feltthat such services would not be cost-effective. The General Hospital,located only a few miles from Memorial, is affiliated with the localSchool of Medicine and offers up-to-date services in those specializedareas. Instead of trying to compete with General Hospital to providespecial services, Memorial Hospital has concentrated on offeringhigh-quality general health care at an affordable price. Compared withthe much larger General Hospital, Memorial stresses close personalattention to each patient from a nursing staff that cares about itswork. In fact, the hospital has begun to place ads in newspapers and ontelevision, stressing its patient-oriented care.
However, thehospital’s administrator, Janice Fry, is concerned about whether thehospital can really deliver on its promises, and worries that failure toprovide the level of health care patients expect could drive patientsaway. Janice met recently with the hospital’s managerial personnel todiscuss her concerns. The meeting raised some questions about how thehospital’s quality of health care could be assured. Jessica Tu, directorof nursing, raised the question, “How do we measure the quality ofhealth care? Do we give patients a questionnaire when they leave, askingif they were happy here? That does not seem to answer the questionbecause we could make a patient happy, but give them lousy health care.”Several other questions were asked concerning the hospital’s efforts tokeep costs down. Some people were concerned that an emphasis on costswould be detrimental to quality. They argued that when a person’s lifeis at stake, costs should not be of concern.
After the meeting,Janice began thinking about these questions. She remembered readingrecently that some companies were using total quality management (TQM)to improve their quality. She liked the idea—if it could be used in ahospital.
- Discuss ways that a hospital might measure quality. Be sure to explain your reasoning.
- Explain the potential costs and failures of quality for Memorial Hospital and discuss how each can be measured.
- Discuss ideas or techniques from TQM that Janicecould use to help Memorial focus on providing quality healthcare.
- Analyze the methods Memorial could use to assess the quality of health care it is providing.
Your paper should be in paragraph form (avoid the use ofbullet points) and supported with the concepts outlined in your textand additional scholarly sources.
Submit your three- to four-page paper (not including thetitle and reference pages). Your paper must be formatted according toAPA style as outlined in the Ashford Writing Center and must cite atleast three scholarly sources in addition to the textbook.