3 new cited references.
300-400 WORDS.
- Week 2: The Role of Leadership (300–400 words)
- Research and summarize seniormanagement’s role in successful quality improvement programs. Be sure touse real, researched examples to demonstrate your points. The BaldrigeAward site list of recipients could be a good resource for examples.
- In general, identifysenior management’s specific role in these large-scale strategic qualityprograms? Cheerleader? Role model? Decision maker? Resource provider?What else?
- Why must firms adopt theidentified roles? What is the risk of not using the roles?
- Indicate how senior andmiddle management should derive the metrics to use to monitor andcommunicate performance?
3 newcited references.
