What Could Be Several Weaknesses Of Choosing Strategic Alternatives Based Solely On This Reported Number Or Metric Result

if leadership chose strategic alternatives based on the strategic metric of customer satisfaction being 94%,  what could be several  weaknesses of choosing strategic alternatives based solely on this reported number or metric result ? Is it possible for this number to be inaccurate or not reflective of the actual performance? What could have happened to result in this reported number being so high? Give 3 strengths and 3 weaknesses Use 300 words and 1 scholarly source

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